Company Policy

HANSULI

COMPANY POLICY

Our Promise of Trust, Craft & Heritage

At Hansuli, we believe jewellery is more than something we wear. It carries memories, traditions and stories from one generation to another.

Our policies are designed to make every Hansuli purchase transparent, fair and comfortable for our customers, while protecting the craftsmanship and heritage behind every piece.

Hansuli jewellery is inspired by the traditional jewellery of Uttarakhand and the wider Himalayan region.

Our collections may include:

• Traditional Pahadi jewellery
• Contemporary designs inspired by Uttarakhand
• Heritage-inspired jewellery
• Everyday silver jewellery
• Bridal jewellery
• Custom and specially made pieces

Every design may be adapted slightly for modern wear while retaining its traditional character.

Hansuli jewellery is made using 925 Sterling Silver, containing 92.5% silver.

The remaining metal content is used to give silver the strength and durability required for jewellery making.

Where applicable, products will carry the appropriate hallmark or purity identification required under applicable regulations.

Customers may contact Hansuli for information regarding the purity of a particular product.

Many Hansuli pieces are handcrafted by skilled artisans.

Because of this, slight differences in:

• Shape
• Texture
• Thickness
• Finish
• Oxidation
• Polish
• Colour

may occur.

These natural variations are part of handmade jewellery and are not necessarily defects.

Each piece carries the character of the hands that made it.

Some Hansuli jewellery may be finished with:

• Gold plating
• Rhodium or other plating
• Oxidised silver finish
• Polish
• Other surface treatments

These finishes are not permanent and may naturally change with wear.

Exposure to:

• Perfume
• Cosmetics
• Sweat
• Water
• Soap
• Chemicals
• Chlorine
• Household cleaning products

may affect the finish.

The longevity of plating depends on usage, care and individual skin chemistry.

An order placed through Hansuli’s website, store or authorised sales channel is considered confirmed once payment and order details have been successfully received.

Hansuli reserves the right to contact the customer to confirm:

• Product details
• Size
• Address
• Payment
• Customisation
• Availability

If a product becomes unavailable due to an inventory error or other unforeseen circumstances, Hansuli may contact the customer and offer an alternative, replacement or refund as applicable.

Certain Hansuli pieces may be made especially for a customer.

This may include:

• Custom sizing
• Custom designs
• Personalised jewellery
• Special engraving
• Modified designs
• Made-to-order pieces

Custom or personalised jewellery may have different cancellation, return and exchange conditions.

These conditions will be communicated to the customer before production wherever applicable.

All product prices displayed on the Hansuli website are subject to change.

Prices may vary based on:

• Silver prices
• Product weight
• Making charges
• Design complexity
• Plating or finishing
• Taxes
• Customisation
• Other applicable costs

The price applicable at the time the order is confirmed will normally apply to that order.

Hansuli accepts payment through the payment methods made available on our website or at our authorised stores.

Customers should never share:

• OTP
• UPI PIN
• Card PIN
• CVV
• Internet banking password

with any Hansuli representative.

Hansuli will never ask customers to disclose confidential banking credentials.

Hansuli orders are carefully packed and shipped using available delivery partners.

Where applicable, orders may be covered by insured delivery.

Customers should inspect the package at the time of delivery and contact Hansuli promptly if the package appears damaged, tampered with or incomplete.

For international orders, customs duties, import taxes or other charges imposed by the destination country may be payable by the customer unless specifically stated otherwise.

Jewellery purchased directly from a Hansuli store is not eligible for return.

Exchange within 7 days

An eligible jewellery piece may be exchanged within 7 days of purchase.

During this period, the customer will receive the full value of the jewellery towards an exchange, subject to Hansuli’s exchange conditions.

After 7 days

After 7 days, eligible jewellery may be exchanged only against its silver value based on the applicable silver rate at the time of exchange.

Silver Value = Net Silver Weight × Applicable Silver Rate

Making charges, taxes, plating charges and other charges are not included in the silver value unless specifically stated.

For online purchases:

Same-Day Return

Customers may request a return on the same day of delivery, subject to the return conditions.

Exchange within 7 days

Customers may request an exchange within 7 days of delivery.

Eligible exchanges within this period will receive the full value of the jewellery towards another purchase, subject to our exchange conditions.

After 7 days

After 7 days, eligible jewellery may be exchanged only against its silver value.

For a return or exchange to be accepted, the jewellery should generally:

• Be in its original condition
• Not have been damaged
• Not have been altered
• Not have been resized by another jeweller
• Not have been engraved or customised after purchase
• Include the original invoice/order details
• Include original packaging where applicable

Hansuli may inspect the jewellery before approving a return or exchange.

Certain customised, personalised, damaged or specially made pieces may not qualify.

If a customer chooses to exchange eligible jewellery after the applicable full-value exchange period, the exchange value will be calculated based on the net silver weight and prevailing applicable silver rate.

The value of:

• Making charges
• Labour
• Plating
• Taxes
• Stones
• Other finishing charges

may not form part of the silver value.

The exact calculation will be communicated at the time of exchange.

To keep your Hansuli jewellery beautiful for longer, we recommend:

• Keep jewellery away from perfumes and chemicals.
• Remove jewellery before bathing or swimming.
• Avoid wearing jewellery during heavy exercise.
• Store pieces separately.
• Keep silver jewellery in a dry place.
• Avoid prolonged exposure to moisture.
• Use the recommended cleaning method for your particular piece.

Silver may naturally darken or tarnish over time. This is a natural reaction of silver with substances in the surrounding environment and does not mean the silver is fake or damaged.

Hansuli may provide cleaning services subject to its applicable service policy.

Hansuli may offer jewellery cleaning, polishing or other service support.

Some services may be complimentary while others may carry a charge depending on:

• Type of jewellery
• Damage
• Repair required
• Plating
• Stone setting
• Custom work
• Other restoration requirements

The condition of the jewellery will be assessed before any major repair or restoration work.

Hansuli will make reasonable efforts to assist with repair requests.

Repairability depends on the condition and construction of the jewellery.

Damage caused by:

• Accidents
• Improper use
• Excessive force
• Chemical exposure
• Alteration by another jeweller
• Normal wear and tear

may not qualify for complimentary service.

Repair charges, if applicable, will be communicated before work begins.

We make reasonable efforts to display jewellery accurately on our website.

However, slight differences may occur because of:

• Screen settings
• Lighting
• Photography
• Natural variation in silver
• Handmade finishing

Such differences do not necessarily constitute a product defect.

Jewellery weight may vary slightly from the weight displayed online because handmade jewellery is individually produced.

Where stones, beads or other materials are used, the total product weight may include those components.

For silver-value calculations, net silver weight will be considered where applicable.

Hansuli jewellery purchased through our official website, authorised store or authorised sales channels is genuine Hansuli jewellery.

Customers are encouraged to purchase only through official Hansuli channels.

Hansuli is not responsible for products purchased through unauthorised sellers or third parties.

Hansuli’s designs are inspired by the jewellery traditions and cultural heritage of Uttarakhand.

We respect the communities, artisans and traditions that have preserved these forms over generations.

Traditional jewellery may have different names, meanings and forms across different regions and communities.

Hansuli’s use of traditional designs and names does not claim ownership over Uttarakhand’s collective cultural heritage.

Our purpose is to preserve, celebrate and carry forward the heritage through contemporary jewellery.

Hansuli’s:

• Logo
• Brand name
• Website
• Photography
• Product photography
• Product descriptions
• Written content
• Graphics
• Videos
• Original designs
• Marketing material

are protected by applicable intellectual property laws.

They may not be copied, reproduced, modified, distributed or commercially used without written permission from Hansuli.

Traditional cultural motifs themselves are not claimed as Hansuli’s exclusive intellectual property.

With appropriate customer permission, Hansuli may use customer photographs, reviews or testimonials for:

• Website
• Social media
• Advertising
• Marketing
• Brand communication

Customers may contact us if they have questions about the use of their content.

Hansuli respects customer privacy.

Personal information is collected and processed according to our Privacy Policy.

We do not sell customer personal information.

For details about how we collect, use and protect personal information, please refer to our Privacy Policy.

Hansuli may update these policies from time to time due to:

• Changes in our products
• Changes in our services
• Changes in business practices
• Changes in technology
• Changes in applicable law

The latest version published on the Hansuli website will apply to future transactions unless otherwise required by law.

For questions regarding orders, exchanges, returns, jewellery care, repairs or any other Hansuli service:

HANSULI Email: Hansulijewellers@gmail.com Phone/WhatsApp: +91 84499 99110 Website: the Hansuli website Store Address: Hansuli Store, opposite Shri Krishna Wedding Palace, Sahastradhara Road, Dehradun 248001

OUR PROMISE

At Hansuli, we want every customer to know what they are buying, how it is made, how to care for it and what support they can expect from us.

From the hands of our artisans to yours, every Hansuli piece carries a part of the Pahad.

HANSULI

Devbhoomi Ki Thaati