Terms & Conditions

HANSULI

Terms & Conditions

Hansuli is a heritage jewellery brand dedicated to preserving and presenting the traditional jewellery, craftsmanship, culture, and artistic heritage of Uttarakhand.

These Terms & Conditions govern your access to and use of the Hansuli website, social media pages, online ordering channels, physical stores, products, services, exchange programmes, kitty plans, and other offerings.

By visiting our store, placing an order, purchasing a product, participating in a Hansuli scheme, or using our website/social media ordering channels, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Hansuli is a jewellery brand inspired by the traditional ornaments and cultural heritage of Uttarakhand.

Our collections may include traditional and contemporary interpretations of ornaments such as:

• Hansuli
• Guloband
• Pauji
• Dhaagula
• Nath
• Bulaq
• Jhumka
• Kamarbandh
• Maang Tika
• Timaniya
• Tileri
• Chandrahaar
• Chains
• Earrings
• Bangles
• Rings
• Other traditional and contemporary jewellery

Hansuli aims to preserve the essence of Uttarakhand’s jewellery heritage while adapting traditional designs for contemporary customers.

Certain designs may be handcrafted and therefore may contain minor variations in shape, texture, finish, engraving, weight, or appearance. Such variations are a natural characteristic of handcrafted jewellery and shall not automatically be considered manufacturing defects.

By using our website, purchasing our products, contacting us through social media, placing an order through WhatsApp/Instagram, visiting our physical store, or participating in any Hansuli scheme, you agree to these Terms & Conditions.

If you do not agree with any part of these Terms, please do not proceed with the purchase or use of the relevant service.

Hansuli reserves the right to update, modify, or revise these Terms & Conditions from time to time.

The latest version published on our official website shall apply to future transactions.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, weights, prices, and other information are accurate.

However:

1. Jewellery photographs may appear slightly different depending on lighting, photography equipment, screen settings, and display resolution. 2. Handcrafted jewellery may have minor variations from the photographs. 3. Actual colour, texture, polish, or finish may vary slightly. 4. Product dimensions mentioned are approximate unless specifically stated otherwise. 5. Product weight may vary slightly due to manufacturing and finishing processes. 6. Silver jewellery may naturally develop a patina or tarnish over time. 7. Product availability may change without prior notice.

Such natural variations shall not constitute grounds for cancellation, refund, or replacement unless the product is materially different from the product ordered or has a verified manufacturing defect.

Hansuli offers jewellery made from silver and other materials as specifically mentioned in the product description.

Where a product is represented as 925 Sterling Silver, it means the jewellery is made from silver of 92.5% purity, subject to applicable product specifications and testing/marking requirements.

Customers are advised to carefully read the product description before purchase.

Some products may contain:

• Gold plating
• Silver plating
• Oxidised finishing
• Other metals or components
• Stones
• Pearls
• Beads
• Enamel
• Other decorative materials

The exact material composition shall be determined by the product description or invoice.

Silver is a natural metal and may darken, oxidise, or develop a patina over time.

This can happen due to exposure to:

• Air
• Moisture
• Sweat
• Perfume
• Cosmetics
• Chemicals
• Soap
• Chlorine
• Pollution
• Humidity
• Certain skin chemistry

Tarnishing is a natural characteristic of silver and is not considered a manufacturing defect.

Customers should follow Hansuli’s jewellery-care instructions to maintain the appearance of their jewellery.

All prices displayed by Hansuli are subject to change without prior notice.

Prices may change due to:

• Changes in silver prices
• Changes in gemstone prices
• Manufacturing costs
• Labour costs
• Taxes
• Packaging costs
• Market conditions
• Other operational factors

The applicable price shall be the price confirmed at the time the order is accepted.

Any price displayed incorrectly due to a technical or human error may be corrected by Hansuli.

If an order has been placed at an incorrectly displayed price, Hansuli reserves the right to cancel the order and refund the amount paid.

Applicable taxes, including GST, shall be charged in accordance with applicable Indian laws.

The tax amount, wherever applicable, shall be reflected on the invoice.

Customers are responsible for providing correct billing information, including GST details where applicable.

If incorrect GST or billing information is provided by the customer, Hansuli may not be responsible for subsequent correction costs or tax implications.

Orders may be placed through:

• Hansuli website
• Official Instagram account
• WhatsApp
• Phone
• Physical Hansuli store
• Other officially authorised sales channels

An order shall be considered confirmed only after Hansuli has acknowledged and accepted the order and, where applicable, received the required payment.

An automated message, payment receipt, enquiry acknowledgement, or order request does not necessarily constitute final acceptance of an order.

Once an order is received, Hansuli may verify:

• Product availability
• Price
• Product specifications
• Customer details
• Delivery address
• Payment information
• Customisation requirements

Hansuli reserves the right to cancel or decline an order where:

• The product is unavailable
• There is a pricing error
• The product has been discontinued
• The order information is incomplete or incorrect
• Payment cannot be verified
• The order appears fraudulent or suspicious
• Delivery to the specified location is not possible
• Any other legitimate operational reason exists

Where payment has already been received for an order cancelled by Hansuli, the eligible amount shall be refunded through the applicable payment method.

Hansuli may accept payments through available payment methods such as:

• UPI
• Bank transfer
• Debit/Credit cards
• Payment gateways
• Cash at authorised physical stores
• Other officially supported payment methods

An order may not be processed until the required payment has been successfully received and verified.

Customers should retain payment confirmation until the order has been delivered.

For cash transactions, customers must obtain a valid Hansuli invoice or receipt.

Customers are advised not to make payments to personal accounts, unauthorised representatives, or unofficial payment links.

Hansuli shall not be responsible for payments made through unauthorised channels.

Hansuli shall make reasonable efforts to dispatch orders within the estimated processing period communicated to the customer.

Delivery timelines may vary depending on:

• Product availability
• Customisation
• Order volume
• Destination
• Courier service
• Weather
• Government restrictions
• Festivals and holidays
• Force majeure events

Delivery timelines are estimates and are not guaranteed unless expressly confirmed in writing.

Once the shipment has been handed over to the courier/logistics provider, delays caused by the courier may be outside Hansuli’s direct control.

Customers are responsible for providing accurate:

• Name
• Mobile number
• House/building number
• Street/locality
• City
• State
• PIN code

Hansuli shall not be responsible for delivery failure resulting from an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply for re-dispatch caused by an incorrect address or customer-related delivery failure.

Customers are advised to inspect the package at the time of delivery.

If the package appears:

• Opened
• Tampered with
• Damaged
• Torn
• Wet
• Improperly sealed

the customer should immediately document the condition of the package through photographs/video and notify Hansuli as soon as possible.

For valuable jewellery shipments, customers may be requested to provide an unboxing video for damage or shortage claims.

If a customer receives:

• A damaged product
• An incorrect product
• A missing item
• A product materially different from the order

the customer must notify Hansuli within the period specified in the applicable exchange/return policy.

The customer may be required to provide:

• Order number
• Invoice
• Photographs
• Unboxing video
• Photographs of packaging
• Description of the issue

Hansuli may inspect the product before approving an exchange, repair, replacement, or other remedy.

Unless specifically stated otherwise for a particular product, eligible Hansuli products may be exchanged subject to the applicable exchange policy.

For offline purchases, Hansuli’s applicable policy may provide exchange rather than return/refund.

Where an exchange window is specified, the product must be presented within that period.

The product must generally be:

• Unused
• Undamaged
• In original condition
• Accompanied by the original invoice
• Accompanied by original packaging, where applicable

Products showing signs of use, alteration, damage, polishing, resizing, engraving, or modification may not qualify for exchange.

Unless otherwise expressly approved by Hansuli, the following may be excluded from return or exchange:

• Custom-made jewellery
• Personalised jewellery
• Engraved jewellery
• Altered jewellery
• Resized jewellery
• Made-to-order products
• Products damaged by the customer
• Products showing signs of wear
• Products without a valid invoice
• Products purchased during specially identified clearance/final-sale promotions
• Certain hygiene-sensitive jewellery products
• Products specifically identified as non-returnable/non-exchangeable

The applicable product page, invoice, or purchase confirmation may contain additional restrictions.

Custom jewellery is produced according to the customer’s requirements.

Before production, the customer may be required to confirm:

• Design
• Size
• Weight range
• Material
• Stone selection
• Engraving
• Finishing
• Other specifications

Once production has commenced, cancellation may not be permitted.

Customised products generally cannot be returned or exchanged unless the product has a verified manufacturing defect or Hansuli agrees otherwise.

Requests for resizing, alteration, repair, polishing, plating, or modification may be subject to additional charges.

Any alteration requested by the customer after purchase may affect eligibility for return or exchange.

Hansuli shall inform the customer of applicable charges wherever reasonably possible before carrying out the requested service.

Customers are responsible for taking reasonable care of their jewellery.

We recommend:

• Keeping jewellery dry
• Removing jewellery before bathing or swimming
• Avoiding direct contact with perfume and cosmetics
• Avoiding household chemicals
• Storing jewellery separately
• Keeping silver jewellery in suitable airtight or anti-tarnish packaging
• Cleaning jewellery using appropriate methods

Damage caused by improper care, accidental impact, chemicals, water exposure, improper storage, or normal wear and tear shall generally not be treated as a manufacturing defect.

Where Hansuli provides a warranty on a specific product, the warranty shall apply only according to the terms communicated for that product.

A manufacturing defect may include certain structural or production-related defects.

The following generally do not constitute manufacturing defects:

• Scratches
• Tarnishing
• Normal wear and tear
• Minor colour variation
• Damage caused by impact
• Broken chains due to pulling
• Damage caused by chemicals
• Damage caused by improper use
• Loss of stones due to accidental damage
• Plating wear
• Damage caused by unauthorised repair or alteration

Hansuli reserves the right to inspect a product before determining whether an issue qualifies as a manufacturing defect.

Hansuli shall not be responsible for jewellery lost or damaged after successful delivery to the customer.

Customers should take appropriate precautions when wearing valuable jewellery.

Jewellery weight may vary slightly from the weight displayed or initially estimated due to manufacturing and finishing processes.

For products priced according to actual weight, the final invoice may be based on the final measured weight.

Where applicable, the customer will be informed of significant variations before dispatch.

Where jewellery contains natural gemstones, pearls, beads, or other naturally occurring materials, variations in:

• Colour
• Clarity
• Shape
• Size
• Inclusions
• Texture

may occur naturally.

Such characteristics do not necessarily indicate a defect.

Gemstone certification, where applicable, shall be provided only when specifically stated or purchased as part of the product/service.

Hansuli may use Instagram and other social media platforms for product discovery, communication, and order enquiries.

Social media photographs are intended for product presentation and may not always represent exact colour, size, or scale.

Customers should confirm product specifications, price, material, and availability with Hansuli before making payment.

Hansuli is not responsible for orders or payments made through unofficial accounts impersonating Hansuli.

Customers should verify that they are communicating with Hansuli’s official account.

Hansuli makes reasonable efforts to maintain accurate information on its website.

However, temporary errors may occur relating to:

• Product descriptions
• Prices
• Availability
• Images
• Technical specifications
• Inventory
• Promotions

Hansuli reserves the right to correct such errors.

All intellectual property appearing on Hansuli’s official website, social media, marketing materials, packaging, photographs, videos, logos, designs, text, graphics, and other content belongs to Hansuli or its respective licensors, unless otherwise stated.

This includes:

• Hansuli name
• Hansuli logo
• Brand identity
• Product photography
• Marketing content
• Website content
• Original designs
• Illustrations
• Videos
• Written content
• Campaign concepts

No content may be copied, reproduced, modified, distributed, commercially exploited, or used without prior written permission.

Hansuli works with traditional jewellery forms and cultural motifs associated with Uttarakhand.

The use of traditional designs is intended to preserve, celebrate, document, and promote cultural heritage.

Hansuli may reinterpret traditional forms for contemporary use.

The traditional name or cultural association of a jewellery design does not necessarily mean that Hansuli claims exclusive ownership over the underlying cultural heritage.

With appropriate customer consent, Hansuli may use customer photographs, reviews, testimonials, or user-generated content for marketing purposes.

Customers may contact Hansuli if they do not wish their content to be used for promotional purposes.

Hansuli shall make reasonable efforts to respect applicable privacy requirements.

Customer information may be collected for purposes including:

• Processing orders
• Delivering products
• Generating invoices
• Providing customer support
• Managing exchanges
• Processing payments
• Sending order updates
• Managing memberships or schemes
• Improving products and services
• Complying with applicable laws

Customer information shall be handled in accordance with Hansuli’s Privacy Policy.

Hansuli reserves the right to verify suspicious transactions and customer information.

Orders may be cancelled or placed on hold if Hansuli reasonably suspects:

• Fraud
• Payment abuse
• Identity misuse
• Multiple suspicious orders
• Unauthorised use of payment instruments
• Resale or commercial misuse
• Other unlawful activity

Any such action shall be taken subject to applicable law.

Promotional offers may be subject to specific terms.

Unless otherwise stated:

• Offers cannot be combined.
• Discounts may apply only to selected products.
• Promotional offers may have a validity period.
• Certain products may be excluded.
• Offers may not be converted into cash.
• Hansuli reserves the right to withdraw or modify an offer where legally permitted.

The terms displayed with a particular promotion shall prevail for that promotion.

Where Hansuli issues gift cards or vouchers, their use shall be subject to the specific terms mentioned at the time of issuance.

Gift cards/vouchers may have:

• Expiry dates
• Product restrictions
• Minimum purchase requirements
• Non-refundable conditions

Unused balances, refunds, or replacement of lost vouchers shall be handled according to the specific voucher terms.

Hansuli may offer a jewellery kitty/savings plan under which customers make monthly payments for a specified period.

For example, under a 12-month benefit structure, the customer may make payments for 11 months and Hansuli may contribute the value of the 12th instalment, subject to the specific scheme terms.

The exact:

• Monthly amount
• Number of instalments
• Eligibility
• Maturity benefit
• Redemption conditions
• Product restrictions
• Cancellation rules

shall be specified in the individual kitty plan terms.

A kitty payment is not automatically equivalent to a cash deposit, bank deposit, investment product, or financial security.

Kitty benefits may be subject to timely payment of all required instalments and compliance with the applicable scheme rules.

If a customer fails to make instalments according to the agreed schedule, the benefits available under the kitty plan may be affected.

The consequences of delayed or missed instalments shall be governed by the specific kitty agreement.

Customers should carefully review the kitty terms before enrolling.

Where a refund is legally or contractually applicable, the refund shall generally be processed through the original payment method or another approved method.

Refund processing time may depend on:

• Payment gateway
• Bank
• Card issuer
• Payment method
• Internal verification

Refunds may be subject to applicable deductions where permitted by law and the applicable policy.

Where a transaction is expressly governed by an exchange-only policy, the customer shall not be entitled to a cash refund merely because they choose not to select another product.

The applicable exchange policy shall govern the transaction.

Hansuli shall not be liable for delays or inability to perform obligations caused by circumstances beyond its reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Fire
• War
• Riots
• Government restrictions
• Strikes
• Epidemics/pandemics
• Transport disruptions
• Courier disruptions
• Internet/network failures
• Power failures
• Acts of God
• Other unforeseen events

Hansuli shall make reasonable efforts to resume normal operations as soon as practicable.

To the extent permitted by applicable law, Hansuli shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of its website, products, services, or communication channels.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

Customers are responsible for:

• Providing accurate information
• Reviewing product specifications
• Providing correct delivery details
• Making timely payments
• Taking appropriate care of jewellery
• Keeping invoices and purchase records
• Following applicable exchange/kitty terms
• Protecting account/payment information

Hansuli may use third-party providers for:

• Payment processing
• Courier services
• Logistics
• Website hosting
• Communication
• Technology
• Marketing
• Analytics

Hansuli is not responsible for failures entirely attributable to such third parties, although we will make reasonable efforts to assist customers in resolving issues.

By providing a mobile number, email address, or other contact information, customers may receive communications relating to:

• Orders
• Payments
• Delivery
• Exchanges
• Customer support
• Kitty plans
• Important service updates

Promotional communication shall be handled in accordance with applicable law and the customer’s communication preferences.

Customers placing orders must have the legal capacity to enter into a binding contract under applicable law.

Where a transaction involves a minor, it should be conducted through or with the involvement of a parent/legal guardian as required by law.

These Terms & Conditions shall be governed by the laws applicable in India.

Any dispute arising from or relating to a transaction with Hansuli shall be subject to the applicable courts having jurisdiction over the relevant Hansuli business entity/place of operation, subject to applicable law.

Hansuli encourages customers to first contact the customer support team to resolve any concern amicably.

Customers should provide:

• Order number
• Invoice
• Relevant photographs/videos
• Description of the issue
• Contact details

Hansuli shall make reasonable efforts to investigate and resolve genuine customer concerns.

Nothing in this clause shall restrict any statutory rights available to a consumer under applicable law.

Nothing in these Terms & Conditions is intended to take away or restrict any mandatory rights available to consumers under applicable Indian law.

Where applicable law provides a customer with a right or remedy that cannot legally be excluded, that right or remedy shall continue to apply.

Hansuli may modify these Terms & Conditions from time to time.

Changes may be made due to:

• Changes in law
• Changes in business operations
• New products/services
• Changes in payment methods
• Changes in exchange policies
• Changes in technology
• Other operational requirements

The updated Terms & Conditions shall become effective when published or otherwise communicated.

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by law.

These Terms & Conditions, together with the applicable:

• Invoice
• Product-specific terms
• Exchange/return policy
• Privacy Policy
• Kitty agreement
• Warranty terms
• Promotional terms

constitute the terms governing the relevant transaction.

Where a specific written agreement conflicts with a general provision of these Terms & Conditions, the specific agreement shall prevail for that transaction.

For questions, complaints, exchanges, product information, or customer support, please contact Hansuli through its official communication channels.

Hansuli Address: Hansuli Store, opposite Shri Krishna Wedding Palace, Sahastradhara Road, Dehradun 248001 Phone: +91 84499 99110 Email: Hansulijewellers@gmail.com Website: the Hansuli website Instagram: To be confirmed by Hansuli.

OUR HERITAGE PROMISE

Hansuli is more than a jewellery label. Our endeavour is to carry forward the stories, craftsmanship, traditions, and artistic heritage of Uttarakhand through jewellery.

Every ornament carries a connection to the land, its people, its traditions, and generations of craftsmanship.

Hansuli – Devbhoomi Ki Thaati.