Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

At Hansuli, every piece of jewellery represents craftsmanship, heritage, and a connection to Uttarakhand. We take reasonable care to ensure that your order is securely packed, dispatched, and delivered to you.

This Shipping & Delivery Policy explains how Hansuli processes, dispatches, ships, and delivers customer orders.

Orders are processed after:

• The order has been successfully placed;
• Product availability has been confirmed; and
• Payment has been successfully received, where advance payment is required.

Orders are generally processed during Hansuli’s working days and business hours.

Processing time may vary depending on:

• Product availability
• Order volume
• Product type
• Customisation
• Made-to-order requirements
• Festive periods
• Sale periods
• Verification requirements

The estimated processing time will be communicated to the customer wherever reasonably possible.

For ready-to-ship products, Hansuli generally aims to dispatch orders within to be confirmed by Hansuli working days after successful order confirmation and payment.

For:

• Custom jewellery
• Made-to-order jewellery
• Resized jewellery
• Special orders
• Repair orders
• Jewellery requiring additional finishing

the dispatch timeline may be longer.

The estimated timeline communicated at the time of order shall apply to that particular order.

Dispatch timelines are estimates and may vary due to circumstances beyond Hansuli’s reasonable control.

Custom and made-to-order jewellery requires additional production time.

The customer will be informed of the expected production/dispatch timeline before or at the time of order confirmation wherever reasonably possible.

Such orders may not be eligible for cancellation once production has commenced, subject to the applicable Custom Jewellery Policy.

Hansuli may use third-party courier and logistics providers for delivery.

The courier may be selected based on:

• Delivery location
• Serviceability
• Package type
• Security requirements
• Delivery timelines
• Availability
• Operational considerations

Hansuli may change courier partners without prior notice.

Applicable shipping charges will be communicated at checkout or before order confirmation.

Shipping charges may depend on:

• Delivery location
• Package weight
• Courier service
• Order value
• Delivery speed
• Special handling requirements

Any applicable shipping charge will be payable by the customer unless the order qualifies for free shipping under a Hansuli offer or policy.

Hansuli may deliver to serviceable locations within India.

Delivery availability may depend on the courier network and PIN code.

Certain remote, restricted, or non-serviceable locations may not be eligible for delivery.

Where delivery to a particular location is not possible, Hansuli may contact the customer to arrange an alternative address or appropriate resolution.

International shipping, where offered, shall be subject to:

• Destination-country laws
• Customs regulations
• Import duties
• Taxes
• Courier restrictions
• Jewellery shipment requirements
• Documentation requirements

Unless specifically stated otherwise, customs duties, import taxes, or other destination-country charges may be payable by the customer.

Hansuli is not responsible for delays caused by customs clearance or destination-country authorities.

Once dispatched, delivery time depends on:

• Destination
• Courier service
• Weather
• Traffic
• Local delivery conditions
• Festivals and holidays
• Government restrictions
• Courier workload

Any delivery timeline shown on the website or communicated by Hansuli is an estimated timeframe, unless expressly stated as guaranteed.

Where tracking is available, Hansuli may provide the customer with:

• Courier name
• Tracking number/AWB number
• Tracking link
• Dispatch confirmation

Customers are responsible for monitoring the shipment where tracking information has been provided.

Tracking information may take some time to become active after dispatch.

The courier may make multiple delivery attempts according to its standard procedures.

Customers should ensure that:

• Someone is available to receive the package;
• The phone number provided is reachable;
• The delivery address is accurate;
• Any building/security instructions are communicated where necessary.

If a package is returned to Hansuli because of repeated failed delivery attempts, incorrect address, refusal to accept delivery, or customer unavailability, additional shipping charges may apply for re-dispatch.

Customers are responsible for providing a complete and accurate delivery address.

This should include:

• Full name
• House/flat number
• Building/society
• Street/locality
• Landmark, where helpful
• City
• State
• PIN code
• Active mobile number

Hansuli shall not be responsible for delivery delays or failure caused by incorrect or incomplete information supplied by the customer.

Customers should immediately notify Hansuli if they need to change their delivery address.

Address changes may be possible only before dispatch.

Once an order has been handed over to the courier, Hansuli may not be able to change the delivery address.

Any additional charges resulting from an approved address change may be payable by the customer.

Jewellery may be a high-value product and may therefore require additional security measures.

Depending on the order, Hansuli may use:

• Secure packaging
• Tamper-evident packaging
• Tracking
• Additional shipment verification
• Delivery confirmation
• Signature/OTP-based delivery, where supported
• Other security measures

Customers must not share delivery OTPs or verification codes with anyone before physically receiving the shipment.

Customers should carefully inspect the outer package at the time of delivery.

If the package appears:

• Opened
• Torn
• Cut
• Wet
• Crushed
• Re-sealed
• Tampered with
• Damaged
• Missing security seals

the customer should:

1. Take clear photographs of the package before opening it. 2. Record a continuous unboxing video where possible. 3. Note the condition of the package. 4. Contact Hansuli as soon as possible. 5. Retain all packaging material. 6. Provide the courier/shipping details when contacting Hansuli.

Customers are strongly advised not to discard the packaging if a shipment issue is suspected.

If the outer package is visibly damaged at the time of delivery, the customer should document the condition before opening the package.

Where possible, customers should:

• Photograph all sides of the package.
• Photograph the shipping label.
• Photograph seals and security tape.
• Record the opening of the package.
• Photograph the jewellery and internal packaging.
• Contact Hansuli promptly.

Failure to document a visibly damaged package may make it more difficult for Hansuli to investigate a courier-related claim.

If jewellery is found to be damaged after delivery, the customer should contact Hansuli within to be confirmed by Hansuli hours of delivery.

The customer may be required to provide:

• Order number
• Invoice
• Photographs
• Unboxing video
• Photographs of packaging
• Description of the damage
• Courier/tracking details

Hansuli will review the information and may request that the jewellery be returned for physical inspection.

If an item appears to be missing from the shipment, the customer must contact Hansuli promptly.

The customer may be required to provide:

• Unboxing video
• Photographs of the package
• Shipping label
• Packaging
• Order details

Hansuli may investigate the shipment with the courier and internal dispatch records.

A resolution will be provided after the investigation, subject to applicable law and the circumstances of the case.

If the customer receives a product different from the product ordered, the customer should contact Hansuli promptly and should not use, resize, alter, polish, or otherwise modify the product.

The product may need to be returned for verification before an exchange or other resolution is approved.

For jewellery orders, particularly high-value orders, Hansuli strongly recommends recording a single continuous unboxing video from the moment the sealed package is received until the jewellery and invoice are fully visible.

The video should clearly show:

• The unopened package
• Shipping label
• Security seals
• Opening of the package
• Internal packaging
• Jewellery
• Invoice, where included

An unboxing video may assist Hansuli in investigating claims involving:

• Missing items
• Damaged jewellery
• Wrong products
• Tampering

An unboxing video is strongly recommended but does not by itself determine whether a claim is valid.

Customers should not refuse delivery solely because they have changed their mind about the purchase.

If a package is refused and returned to Hansuli, the order may be treated according to the applicable cancellation, return, refund, and exchange policies.

Additional shipping or handling costs may apply where permitted.

Delivery may be delayed due to circumstances including:

• Courier delays
• Severe weather
• Floods
• Natural disasters
• Strikes
• Festivals
• High shipment volumes
• Traffic restrictions
• Government restrictions
• Political or civil disruptions
• Address verification
• Security checks
• Customs clearance
• Technical issues
• Force majeure events

Hansuli will make reasonable efforts to assist customers in tracking delayed shipments.

Once an order has been dispatched, the courier is responsible for the physical movement and delivery of the package.

Hansuli may assist customers by:

• Providing tracking information
• Raising courier complaints
• Following up with the logistics provider
• Sharing available shipment updates

However, Hansuli cannot guarantee the courier’s delivery timeline.

If a shipment appears to be lost in transit, Hansuli may initiate an investigation with the courier.

The customer may be asked to provide relevant information or confirmation.

Hansuli will determine the appropriate resolution after reviewing:

• Courier records
• Tracking information
• Dispatch records
• Delivery status
• Packaging records
• Customer information
• Other relevant evidence

Where a shipment is confirmed as lost and the customer is entitled to a remedy, Hansuli will provide the applicable remedy in accordance with its policies and applicable law.

A shipment may be considered delivered according to the courier’s delivery confirmation, subject to applicable law and investigation of any genuine delivery dispute.

Delivery confirmation may include:

• OTP verification
• Signature
• Digital confirmation
• Courier scan
• Delivery photograph
• Other delivery records

Customers should report suspected incorrect delivery as soon as possible.

Customers should avoid authorising delivery to an unattended location where possible.

If the customer specifically authorises delivery to:

• Security desk
• Reception
• Neighbour
• Building manager
• Office reception
• Other authorised person

the customer acknowledges that delivery may be recorded as completed once the package has been handed to the authorised recipient, subject to applicable law.

Customers should not ask unauthorised third parties to collect high-value jewellery unless absolutely necessary.

Where another person is authorised to receive an order, Hansuli or the courier may require appropriate identification or verification.

Hansuli may use jewellery boxes, protective packaging, tamper-evident packaging, courier bags, security seals, and other materials appropriate for safe transportation.

Packaging may vary depending on:

• Product
• Order size
• Destination
• Courier
• Security requirements

Packaging is part of the delivery process and may differ from photographs shown on the website.

If an order is returned to Hansuli due to:

• Incorrect address
• Customer refusal
• Customer unavailability
• Repeated failed delivery attempts
• Incorrect contact information

Hansuli may require payment of additional shipping charges before re-dispatch.

During:

• Diwali
• Navratri
• Akshaya Tritiya
• Wedding seasons
• Festive campaigns
• Major sales
• New collection launches

order volumes may be significantly higher.

Processing and delivery may therefore take longer than normal.

Any special delivery timelines announced during such campaigns shall apply to the relevant promotion.

Hansuli shall not be responsible for delivery delays caused by circumstances beyond its reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Fire
• War
• Riots
• Government restrictions
• Epidemics/pandemics
• Strikes
• Courier disruptions
• Transportation disruptions
• Internet or technology failures
• Other unforeseen circumstances

Hansuli will make reasonable efforts to resume delivery operations as soon as practicable.

For international orders, customers may be responsible for:

• Import duties
• Customs charges
• Local taxes
• Brokerage fees
• Clearance charges
• Other destination-country charges

Such charges are determined by the destination country and are outside Hansuli’s direct control.

Hansuli does not guarantee that an international shipment will be cleared by customs.

For security purposes, Hansuli may contact the customer to verify:

• Name
• Mobile number
• Delivery address
• Order details
• Payment details
• Other relevant information

An order may be temporarily held where verification is reasonably required.

Customers are responsible for:

• Providing correct delivery information
• Being available to receive the shipment
• Monitoring tracking information
• Protecting delivery OTPs
• Inspecting packages
• Reporting problems promptly
• Keeping packaging when making a damage/shortage claim

Hansuli reserves the right to investigate delivery-related claims before approving a replacement, exchange, refund, or other remedy.

The investigation may include:

• Order records
• Invoice
• Product photographs
• Dispatch records
• Packing records
• Courier records
• Tracking information
• Unboxing video
• Customer communication
• Other relevant evidence

A claim will be evaluated based on the available evidence and applicable law.

Shipping and delivery issues do not automatically create a right to a refund.

Refunds, exchanges, replacements, or other remedies shall be governed by the applicable:

• Exchange Policy
• Return & Refund Policy
• Terms & Conditions
• Product-specific terms
• Applicable consumer law

For shipping or delivery-related concerns, please contact Hansuli through its official channels.

Please provide:

Order Number: Customer Name: Registered Mobile Number: Tracking/AWB Number: Issue: Photographs/Video:

Hansuli Customer Support

Phone/WhatsApp: +91 84499 99110 Email: Hansulijewellers@gmail.com Address: Hansuli Store, opposite Shri Krishna Wedding Palace, Sahastradhara Road, Dehradun 248001 Website: the Hansuli website

For your protection, Hansuli strongly recommends:

Please do not share your delivery OTP before receiving and physically inspecting your package.

For jewellery orders, particularly high-value orders:

Record your unboxing from the sealed package until the jewellery has been fully checked.

Keep the packaging and invoice until you are satisfied that your order has been received correctly.

Hansuli may update this Shipping & Delivery Policy from time to time to reflect changes in:

• Courier partners
• Shipping procedures
• Website operations
• Delivery locations
• Applicable laws
• Security practices
• Business requirements

The latest version published on the Hansuli website shall apply to future orders.

HANSULI

Devbhoomi Ki Thaati

Every piece deserves a safe journey from our hands to yours.

to be confirmed by Hansuli to be confirmed by Hansuli +91 84499 99110 Hansulijewellers@gmail.com to be confirmed by Hansuli